Canadian Geographic Customer Service

For information regarding your personal or gift subscriptions with Canadian Geographic, for bulk orders, or any questions, our Customer Service Representatives are available to help:

 

By E-mail:

Customer Service

 

 

By Phone:

Monday - Friday: 8 am to 8 pm EST

Saturday: 10 am to 5 pm EST

1-800-267-0824

 

By Mail:

Canadian Geographic Customer Service

P. O. Box 923

Markham Station Main

Markham ON  L3P 0B8

 

By Fax:

(905) 946-1679


Overseas orders must be prepaid by International Money Order.

Our Unconditional Guarantee
If at any time, for any reason, you are not completely satisfied with your purchase, you may return it with your receipt for a refund or exchange.

Subscriptions
Click to subscribe to Canadian Geographic, or call our customer service department at 1-800-267-0824.

Shipping Time
In-stock items are shipped the next business day. Canadian Geographic is pleased to work exclusively with Canada Post to ensure prompt delivery of your order. Regular service is delivered in Canada within 10 days. Courier service is delivered in Canada by Priority Courier within two days. Courier service is delivered to the U.S. by U.S.A. Xpresspost and Overseas by Puralotor within four days.

Persons receiving parcels outside of Canada are responsible for all duties.

Postal Charges Form

Shipping & Handling

 

The shipping and handling charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery. For all courier deliveries, we require a physical address, and unfortunately cannot ship to postal boxes. Shipments to the US are sent by courier to ensure a prompt and safe delivery.

Persons receiving parcels outside of Canada are responsible for all duties

 

Total Amount of Merchandise (before taxes)

Canada Regular Post

Canada Courier

U.S.A. Courier

$0 - $10.00

$4.75

$14.75

$19.75

$10.01 - $25.00

$6.75

$16.75

$21.75

$25.01 - $50.00

$8.25

$18.25

$23.25

$50.01 - $75.00

$9.75

$19.75

$24.75

$75.01 - $100.00

$11.00

$21.00

$26.00

$100.00 - $150.00

$13.25

$23.25

$28.25

$150.01 - $200.00

$14.25

$24.25

$29.25

$200.01 - $250.00

$15.00

$25.00

$30.00

$250.01 - $350.00

$17.25

$27.25

$32.25

$350.01 - $450.00

$20.00

$30.00

$35.00

All regular shipments will be delivered anywhere in North America within 10 business days, upon receiving payment. All courier and US shipments must contain a full street address, phone number and if possible, your e-mail address, to ensure proper delivery of your items. Persons receiving parcels outside of Canada are responsible for all duties. Shipping charges are non-refundable, unless goods are damaged or defective.

Returns & Exchanges
Follow the guidelines on the packing slip enclosed with your order. Using the postage-paid return label for Canadian customers, simply drop it off at your local post office. Customers outside of Canada are responsible for return postage charges. Shipping charges are not refundable unless goods are damaged or defective. If you have inquiries, call our customer service line, at 1-800-267-0824.