Help Desk

Am I a member?

Shopping Information
»Placing an Order
»Security and Privacy
»Payment Options
»Two-Tiered Pricing
»Order Confirmation


Shipping Information
»Delivery Times
»Shipping & Handling
»International Orders


Returns and Exchanges
»Our Guarantee
»Returns
»Exchanges

Am I a member?
Subscribers to Canadian Geographic are automatically members of the Royal Canadian Geographical Society. As a member, we are pleased to offer you additional savings on all regularly priced CG merchandise.

For questions regarding your membership, see Member Services

Become a Member today!
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Shopping Information
Placing an order
Email Orders
We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.

Fax Orders
We do accept orders by fax. Please ensure to include credit card information. Orders will not be sent out C.O.D.
From Canada and the US: 1-613-744-0947

Telephone Orders
Our friendly and informed customer service representatives are available to answer your questions and take your orders.
Within North America: 1-800-267-0824
Outside North America: 1-613-745-4629

Mail Orders
Send your order with credit card info, cheque or money order (payable to Canadian Geographic) to:
Canadian Geographic
39 McArthur Avenue
Ottawa, Ontario
K1L 8L7


Sorry, no C.O.D. accepted. Please do not send cash in the mail.
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Security and Privacy
Secure Orders
At Canadian Geographic we use the latest technology to ensure that your personal and payment information is handled with the utmost security and confidentiality. When you provide your order information using the online order form at this website, the information is encrypted using SSL (Secure Sockets Layer technology), one of the most advanced Internet security systems available.

SSL works by using a public key to encrypt data that is transferred over the SSL connection. By convention, URLs that require an SSL connection start with https instead of http. The CG Store website begins with https (Hyper Text Transfer Protocol Secure). The CG Store website has been granted a certificate from VeriSign Trust Network that verifies the authenticity of the SSL technology used on this site. Furthermore, the CG Store uses the highest grade encrytion (RC4 with 128-bit secret key) provided by law.

You can shop and pay for your order online at the CG Store with the assurance that your personal and payment information is secure.

Privacy Policy
Your privacy is important to us. Occasionally, we make our subscriber list available to reputable companies whose products or services might be of interest to our readers. If you prefer to have your name removed from this list or wish to receive our complete privacy policy, please call 1-800-267-0824, e-mail us at privacy@canadiangeographic.ca or write to us at:
Canadian Geographic
c/o Privacy Officer
39 McArthur Ave.
Ottawa, ON
K1L 8L7

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Payment Options
We accept the following methods of payment:
  • Credit cards: We accept VISA, MasterCard, and American Express.
  • Cheques and Money Orders: We accept cheques and money orders with all orders sent by mail.
  • Canadian Geographic Gift Certificates: We accept Canadian Geographic Gift Certificates on orders placed by phone, or mail.
Credit Card Order
Your card is usually charged when you place your order, as long as the items are in stock. If your order contains backordered items, the backordered portion will not be charged to your account until the item(s) becomes available. The remainder of your order, plus shipping, will be charged to your account and sent. When the backordered product becomes available, it will be sent to you with no additional shipping charges.

Minimum Order Values for Promotions
Applicable taxes, duties, shipping and handling do not apply toward the minimum order value associated with promotions.
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Two-Tiered Pricing
Note our two-tiered pricing system, a low Regular Price and an even lower price for Members. In other words, subscribers to Canadian Geographic get an additional discount. Subscribe to Canadian Geographic today and start saving!
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Order Confirmation
If you provided your email address when placing your order, we'll send you an order confirmation by email within two hours. This confirmation will give you the order number, the shipping address and indicate the total value of the merchandise. For enquiries about your order, call 1-800-267-0824
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Shipping and Delivery
Delivery Times
Canadian Geographic is pleased to work exclusively with Canada Post to ensure prompt delivery of your order. Regular service is delivered in Canada within 10 days. Courier service is delivered in Canada by Priority Courier within two days. Courier service is delivered to the U.S. by U.S.A. Xpresspost and Overseas by Puralator within four days.
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Shipping & Handling
The shipping and handling charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates; some items may take longer for delivery. For all courier deliveries, we require a physical address, and unfortunately cannot ship to postal boxes. Shipments to the US are sent by courier to ensure a prompt and safe delivery.

Persons receiving parcels outside of Canada are responsible for all duties


Total Amount of Merchandise (before taxes) Canada Regular Post Canada Courier U.S.A. Courier
$0 - $10.00 $5.00 $15.00 $20.00
$10.01 - $25.00 $7.00 $17.00 $22.00
$25.01 - $50.00 $8.00 $18.00 $23.00
$50.01 - $75.00 $10.00 $20.00 $25.00
$75.01 - $100.00 $12.00 $22.00 $27.00
$100.00 - $150.00 $14.00 $24.00 $29.00
$150.01 - $200.00 $15.00 $25.00 $30.00
$200.01 - $250.00 $16.00 $26.00 $31.00
$250.01 - $350.00 $18.00 $28.00 $33.00
$350.01 - $450.00 $20.00 $30.00 $35.00
$450.01 and Up $22.00 $32.00 $37.00
All regular shipments will be delivered anywhere in North America within 10 business days, upon receiving payment. All courier and US shipments must contain a full street address, phone number and if possible, your e-mail address, to ensure proper delivery of your items. Persons receiving parcels outside of Canada are responsible for all duties. Shipping charges are non-refundable, unless goods are damaged or defective.


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International Orders
Canadian Geographic no longer accepts merchandise orders delivered outside of North America.
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Returns and Exchanges
Our Guarantee
If at any time, for any reason, you are not completely satisfied with your purchase, you may return it with your receipt for a refund or exchange.
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Returns
Follow the guidelines on the packing slip enclosed with the order. Using the postage-paid return label for Canadian customers, simply drop it off at your local post office. Customers outside Canada are responsible for return postage charges. If you have enquiries, call our customer service line at 1-800-267-0824.
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Exchanges
Please refer to your packing slip for information on returns & exchanges, or contact customer service for further information: 1-800-267-0824. We cannot process exchanges online at this time.
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